What Information We Collect

We collect information from you when you register on our website, place an order, or complete a form. Depending on the activity, you may be asked to provide personal details such as your name, email address, and postal address.

How We Use Your Information

The information we collect may be used in the following ways:

  • To personalise your experience
    This helps us respond more effectively to your individual needs.

  • To improve our website
    We continually work to enhance our website based on user feedback and usage.

  • To improve customer service
    Your information allows us to respond more efficiently to enquiries and support requests.

  • To process transactions
    Your information will never be sold, exchanged, transferred, or shared with another company without your consent, except where required to deliver a product or service you have requested.

  • To administer promotions or site features
    Including competitions, surveys, or other website functionality.

  • To send periodic emails
    The email address you provide may be used to send order updates, service information, and occasional company news.
    You may unsubscribe from marketing communications at any time using the link provided in our emails.

How We Protect Your Information

We are committed to safeguarding your personal data. We implement appropriate technical and organisational security measures to prevent unauthorised access, misuse, or disclosure. Access to personal data is limited to authorised personnel only, and our security practices are regularly reviewed.

Cookies

Yes, we use cookies. Cookies are small files placed on your device that help us recognise your browser and remember certain information.
We use cookies to:

  • Remember items in your shopping cart

  • Save user preferences for future visits

  • Analyse website traffic and performance

You can choose to disable cookies through your browser settings, though some site features may not function correctly.

Disclosure of Information to Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you — provided they agree to keep this information confidential.
We may also release information where required to comply with the law, enforce site policies, or protect our rights, property, or safety. Non-personally identifiable visitor information may be shared for marketing or analytical purposes.

Third-Party Links

Occasionally, we may include links to third-party products or services on our website. These sites have their own independent privacy policies, and we are not responsible for their content or practices. We welcome feedback regarding any third-party links used on our site.

Online Privacy Policy Only

This privacy policy applies solely to information collected through our website and does not cover information collected offline.

Your Consent

By using our website, you consent to this privacy policy.

Your Information Rights

Under data protection law, you have the right to:

  • Request correction of inaccurate personal data

  • Request erasure of your personal data

  • Restrict or object to how we process your data

  • Request a copy of your data or ask for it to be transferred (data portability)

These rights are subject to certain legal limitations.

GDPR Compliance

The General Data Protection Regulation (GDPR) is a data protection law designed to give individuals within the EU greater control over their personal data. It came into effect on 25 May 2018.

Care Direct 24/7 processes personal data for customers, partners, and employees, and we are committed to handling all personal information in accordance with GDPR principles, including transparency, fairness, and accountability.

We take our responsibilities seriously and are dedicated to protecting and respecting personal data, regardless of where it originates or how it is processed. Our practices are designed to ensure personal information is handled lawfully, securely, and responsibly at all times.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, communicated via email.

Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact:

The Data Controller
Care Direct 24/7
72 Gardiners Cross Road
Maguiresbridge
Co. Fermanagh
BT94 4QA