Read some of the things our customers have to say about us.
Many thanks to care Direct for the peace of mind you brought to me over the past few years. Knowing mum had the facility to keep an “eye” on her while I worked made life so much easier. I would trade anything to still have mum here but I will always be grateful to all at Care Direct for your amazing care and helping to allow mum to remain independent for so long as possible. everyone on your team.
Charlotte Mawhinney, Galway, November 2020
Many thanks for all your help and assistance over the years supporting my mother. Your system and personal support ensured my mother was able to remain in her home, have a good quality of life and have an independent lifestyle. It was reassuring for both my mother and the family that the alarm was available 24/7 and provided peace of mind for all. Your support was invaluable and on behalf of my family I would like to thank everyone on your team.
James McAdam, Banbridge Co Armagh, January 2021
Castlebar Social Services CLG., offer many services to the elderly and vulnerable people of Castlebar and surrounding areas one of which is the vital Pendant Alarm service. We wish to express our thanks for the fantastic service we receive from Care Direct 24/7, their response time is extremely quick and attention to detail is very professional.
Deirdre Waldron, Manager, Castlebar Voluntary Social Services
Sharon Foster the Clinical Director of CareDirect 24/7 brings tremendous skill and professional expertise to telehealth and telecare. Sharon is one of the most caring and empathetic nurses I have ever met providing exceptional care to patients and clients. CareDirect 24/7 is the result of Sharon’s wealth of knowledge and experience in providing care solutions to the aging and their families.
Sharon Coleman, Robert Bosch Healthcare
Tynetec have been working with Care Direct 24/7 since formation and have been astonished by their drive, enthusiasm and professionalism. Having said that, I personally should not be surprised, having worked with Sharon Foster for a number of years, her experience around assessment, and personalisation to the customer needs, after sales care and support should lead to nothing but success for this organisation. I feel very privileged to be able to work, help and support this company.
Wendy Kendall National Sales Manager at Tynetec Newcastle Upon Tyne United Kingdom
Merville Community Centre, Sligo, have been facilitating Pendant Alarms with Care Direct 247 under the Seniors Alert Scheme (SAS) for many years. The Scheme is providing Peace of Mind to Older Persons in our Community, and is delivering a Vital Lifeline in times of Crisis and Emergency. Care Direct 24/7 has a Track Record second to none in this field. Professionalism from start to finish, from first contact to on-going monitoring, all matters are dealt with in a prompt efficient manner. On behalf of all our Clients in our Community, Thank You for a Brilliant Service!
Richard Deignan, PRO, Merville Youth & Community Centre, Maugheraboy, County Sligo
Mullahoran Community Alert has been working with Sharon at Care Direct 24/7 and we have been well taken care off.
- Ability: Care Direct 24/7 has proven this time and again
- Experience: Is shown in everything Sharon takes on
- Knowledge: Very good and most helpful
- Professionalism: Shown at all times
- Response: Within 48 hours
- Quality of Technicians: The technicians have been very good and very helpful to our elderly members and have always answered their questions and show great respect towards them
- Monitoring Centre Operators: All our group members say that the operator’s response is very good and second to none
- Response to Queries: Be it 12 midnight or 8am Sharon always reply’s
- Demonstrations: Sharon has been more than willing to give talks to our group
Breda Lynch Mullahoran Community Alert Co. Cavan
We have been dealing with Caredirect 24/7 for the past number of years. We have always found them very professional in their approach and extremely helpful in resolving any difficult matters. The staff are very friendly and easy to deal with and we would highly recommend their services.
SVP, Westport, County Mayo
Just a short note to say how satisfied we are with the door sensor fitted last September 2016. It has given us great peace of mind to know that our Mother’s movements through the night are captured. I have had occasional calls at 10 30pm, 02.30, and early morning from the call centre asking to check on Mum who suffers from dementia.
The sensor which is programmed to suit the hours of darkness and times when we are immediately unavailable have been programmed into the call centre. Care Directs engineer has dually obliged at no extra cost to come and change the times to suit as the days grow longer / hour change and carers visiting mum at home.
Thanks to all at Care Direct who I would not hesitate to recommend for service and support
Sean McCaughey, Clogher, Co Tyrone
I have been doing business with Sharon and Wayne Foster from Care Direct 24/7 for over four years now and I have always found them to be efficient,helpful and honest in all their dealings.
I have come to them with a few problems during this time and they have always provided an answer.
I would recommend them highly and know that anyone using their services will be very satisfied.
Whitby McClay – Twin Town’s Friday Club – Stranorlar Co. Donegal.
Maudabawn Community Alert find Care Direct very friendly, efficient and professional in their approach to both ourselves and the clients requiring the monitors. We find it refreshing the immediate response to a request of a unit or any issue that may arise. Certainly comes with our recommendations.
Roseabby McCluskey, Maudabawn, Co. Cavan.
I’ve just had my new Lifeline GSM installed by your engineer who was professional, patient and a gentleman.
Thank you for supplying this service so promptly and efficiently. Hopefully I will never have to avail of it!
I wish you every success with your service. I know you are giving many, many people a sense of security and peace of mind in living every day.
Best wishes to all the team.
I have been involved with Care Direct247 for the past few years on behalf of Kiltimagh Community Alert Scheme in Kiltimagh Co Mayo. I have found the administration staff and the installation staff always most efficient, helpful with queries and most of all the kindness and patience shown by the installation staff in explaining and demonstrating the use of the alarms to the elderly to be so kind and understanding and away above the call of duty I hope we will be dealing with them for many years to come.
Kathleen Tarpey, Secretary, Kiltimagh Community Alert, Kiltimagh, Co Mayo
I would just like to pass on my sincere gratitude to your engineer, who recently installed a fall detector in my grandmother’s home.
Your engineer was professional, kind, warm, engaging and was everything that a representative should be from the company. He explained everything in a simple context, without being patronising, which my grandmother greatly appreciated.
She was initially nervous about the installation but your engineer, through his soft approach and decorum made me and my grandmother feel at ease. He answered any questions we had, took the time to show us how the system worked, both my grandmother and I were very grateful for this and we felt that your engineer made the time to built a rapport with us and made us feel like valued customers.
Compliements may not come by as often as they should , I just wanted to extended me and my grandmothers , sincere gratitude to your engineer and to the Care Direct 24/7 company.
My grandmother was dealt her with in a person centred manner and this has made her feel so valued. We are more than happy with the service we have received so far. My grandmother still speaks about your engineer and how nice he was.
I would be grateful if this message of thanks could be passed on to your engineer – credit where credit is due.
Jenny Loye, Newry, Co Armagh
North Offaly Community Development Network CLG Services for Older People contracted Care Direct 24/7 in February 2016 to supply Personal Monitored Alarms and other safety aids. We have found Care Direct 24/7 to be professional, efficient and reliable. Their attention to detail is first class.
Sharon and her team are always on hand to help our maintenance team with any quires that arise.
Dolores Shannon, North Offaly Community Development Network