Making a purchase could not be safer or easier with Care Direct Enablement.
We fully comply with E-Commerce Regulations and the Consumer Rights Act. You will find our address, VAT number and company registration at the bottom of this page on our website.

Care Direct Enablement strives to give all our customers a 5 Star Performance. Under the Consumer Rights Act 2015, you are entitled to cancel items and receive refunds or repairs or replacements – these details are covered more on our returns page. Any refunds will be made within 30 days of an order cancellation.

Under the Consumer Rights Act 2015, you have 14 days from receiving your order to change your mind and get a full refund.
Please browse our store through the categories until you find a product you would like to purchase. Click “ADD TO BASKET” or “BUY NOW” and that will add that item into your shopping basket. You can continue to shop for more items or Checkout which will take you through the payment process. When you are ready to checkout, make sure you are in the Shopping Basket page (‘View Basket’) and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard Debit and Credit Cards. Cards are processed by PayPal, giving you the best possible security and peace of mind. No card details are recorded or kept at Care Direct Enablement.
If you experience any difficulties or make a mistake in your order and cannot correct it in the shopping basket, please do contact us via phone or email and we will make sure everything is put right for you.

Please also view further specific conditions relating to our Returns Policy and Delivery Information.

Complaints Procedure

Should you have a complaint, please call our office to discuss in the first instance. If you are not satisfied, then please contact us through our contact page start your message with the word “Complaint” and it will then be dealt with by a Manager and escalated to a Director if necessary.

Our Contact details:

Care Direct Enablement
72 Gardiners Cross Road
Co. Fermanagh
BT94 4QA

Tel NI: 028 89531663
Tel ROI: 048 89531663

Contact us by email here

Care Direct 24/7 is a Registered Company in Northern Ireland NI612491